Get in Touch With Us
Use the contact form to reach out with your questions, feedback, or support needs. Select the topic that best fits your concern, and our team will be happy to assist you. It's our honor to support you on your path to strength, vitality, and better health.
For Feedback kindly contact our customer care executives at:
Astralis Supertech Supernova,
Sector 94 Noida, Gautambuddha Nagar,
Uttar Pradesh, 201301.
GSTN - 09AACCY1444P1ZT
Contact The Yeti Life
Four ways to reach us — WhatsApp, email, post, or our care form. We respond to every enquiry within one business day.
Support hours stated clearly.
Grievance Officer contact published in line with Indian IT Rules 2021.
Yeti Life Pvt Ltd·Based in Noida, India·Last reviewed April 2026
Whether you have a question about a batch, a research citation, a refund, a shipment, a wholesale enquiry. Or a story for a journalist, we answer personally — not via a chatbot, not outsourced.
Response times below are SLAs, not aspirations.
For the fastest reply, WhatsApp us. For anything requiring a paper trail (refunds, policy questions, media), email care@theyetilife.com.
Four Ways to Reach Us
Pick whichever matches your urgency & formality- WhatsApp — fastest+91 9307-11-9307. Available Mon–Sat 10 AM – 6 PM IST. Typical response in under one hour during business hours. Ideal for: tracking an order, product questions before purchase, quick dosage or usage queries.
- Email — best for paper trailcare@theyetilife.com. 24-hour business-day SLA. Ideal for: refund requests, policy questions, research-library feedback, B2B and wholesale enquiries, media/press, potential partnerships.
- Post — formal correspondenceYeti Life Pvt Ltd, 7th Floor, Unit No. 716-717, Astralis, Supertech Supernova, Sector 94, Noida, Uttar Pradesh 201301, India. Used for: legal notices, signed agreements, registered-post correspondence.
- Contact formEmbedded below this section. Routes directly to care@theyetilife.com with your message + email in one payload. Same 24-hour SLA as email.
Who Should Contact Which Channel
Route your enquiry correctly to avoid delayI'm a customer with an order question
WhatsApp us with your order number for fastest resolution. Include a photo if the issue is product-related (damaged jar, wrong item, seal tampered).
Replacement orders dispatched within 48 hours of verification.
I want to return or refund an unopened product
Email care@theyetilife.com with your order number and reason. Full policy at Refund Policy. 7-day return window for unopened items.
Refund processed within 5–10 business days of receiving the return.
I'm a journalist or blogger working on a shilajit / Ayurveda story
Email care@theyetilife.com with "Press:" in the subject line. We reply within 12 business hours during IST working days.
For ready-to-cite data, start with our Shilajit Research Library (18 peer-reviewed studies) and Lab Results archive (Eurofins COAs).
Interview requests, expert quotes, and ingredient fact-checks welcome.
I'm a retailer, distributor, or corporate-gifting buyer
Email care@theyetilife.com with "B2B:" in the subject line + details (location, volume, timeline). Wholesale pricing available for confirmed retail partners.
Corporate gifting welcomes orders of 25+ units.
I spotted a factual error on your site
Email care@theyetilife.com with the specific URL, the claim, and what you believe the correct information is. Per our Editorial Policy, confirmed errors are corrected within 48 hours and logged publicly on our What's New page.
We never silently edit YMYL content.
I want to verify a batch's Certificate of Analysis
Every batch COA is public at theyetilife.com/pages/lab-results. Check the batch number printed on your jar against the archive.
You can also verify directly with Eurofins using the Analytical Report (A.R.) number on the certificate.
I have a legal or regulatory question
Email care@theyetilife.com with "Legal:" in the subject line. For formal legal correspondence, use registered post to our registered office address (below).
Indian regulatory and AYUSH-related queries routed to the appropriate team.
Grievance Officer
needed under Indian IT (Intermediary Guidelines) Rules 2021In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021. We publish a Grievance Officer contact for complaints related to content, user data, privacy, or platform misuse.
- Officer designationGrievance Officer, The Yeti Life (Yeti Life Pvt Ltd)
- Emailcare@theyetilife.com with "Grievance:" in the subject line
- Phone / WhatsApp+91 9307-11-9307
- Postal addressGrievance Officer · Yeti Life Pvt Ltd · 7th Floor, Unit No. 716-717 · Astralis, Supertech Supernova, Sector 94 · Noida, Uttar Pradesh 201301 · India
- AcknowledgementWithin 24 hours of receipt
- ResolutionWithin 15 days of acknowledgement, per IT Rules 2021
Support Hours & Holidays
Indian Standard Time · Known closures posted hereCustomer care operates Monday–Saturday, 10 AM – 6 PM IST. We're closed on national public holidays in India (Republic Day, Independence Day, Diwali, Holi, Christmas.
A handful of state-recognised days).
Outside business hours, WhatsApp messages are queued and answered on the next business day. Urgent delivery-related issues (damaged-on-arrival, wrong item, suspected tampering) are escalated within 12 hours even outside standard windows — message us with photos and the word "URGENT" in the first line.
Registered Office
Yeti Life Pvt Ltd · Noida, Uttar Pradesh, IndiaFor postal correspondence, registered post, or in-person visits (by appointment only — email first):
Yeti Life Pvt Ltd
7th Floor, Unit No. 716-717
Astralis, Supertech Supernova
Sector 94, Noida
Gautam Buddha Nagar, Uttar Pradesh 201301
India
Email: care@theyetilife.com
WhatsApp: +91 9307-11-9307
Evidence-First Shilajit. Verified by Eurofins.
Every batch is lab-tested against the same pharmacopoeial standards used in the RCTs we cite. Every certificate is published in full.
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